FAQ

Frequently Asked Questions and Answers
(in alphabetical order)

Best not to! It will be good to service every quarter if you use the aircon regularly to prevent the buildup of dust, allergens, and other contaminants.

Yes absolutely! We serve the residential, commercial, and industrial sectors.

If you use the aircon regularly (eg. every night), it will good to service it every quarter which is 3 months once. You may also refer to the guide below.

For Service/Repair 3-4 days in advance.

For Installation 1-2 weeks in advance.

It will also depend on our schedule availability, during peak periods it might take up to a month or more. Nevertheless, we will always try our utmost best to schedule the soonest.

Yes, to maintain optimal performance and indoor air quality, the system should be serviced at least once a year. This prevents the internal accumulation of dust, pollen, and germs.

It’s time for service! In the meantime before we head over, place a bucket with an absorbent cloth underneath to contain any dripping water, and empty the water once the bucket fills up.

New air conditioners generally last 6 to 8 years, their service life can be extended through regular maintenance. The unit’s quality, proper installation, and usage patterns are also critical in determining it’s lifespan. 

We accept Cash, Cheque, Paynow (preferred) and Atome.

Service/repair workmanship warranty: 3 months 

Installation with new pipe workmanship warranty: 1 year (12 months)

For New Equipment warranty, it will be based on the respective manufacturer’s warranty.

We don’t have a showroom at the moment, but that’s a goal for the future!

First, test the remote controller. If it’s unresponsive, change the batteries. If the issue persists after changing the batteries, it’s likely spare part(s) issues, and we’ll need to send a technician over to troubleshoot the air-conditioner unit/system. 

Steam cleaning uses high-temperature, high-pressure vapor to clean air conditioner components. It is a highly effective way to sanitize and clean the air-conditioner unit, eliminates unpleasant odors.

Steam Cleaning if:
  • You perform regular maintenance on your unit and is lightly used.
  • You need to address mild dirt, germs, and odors before they become severe.
  • You are looking for an eco-friendly, chemical-free option for your home.
Chemical Cleaning if:
  • Your air conditioner has been neglected/used very frequently and is heavily clogged with dirt, grime, and significant mold.
  • You are experiencing persistent issues like water leaks, weak cooling, or musty smells.
  • You need to fully restore the unit’s cooling efficiency.

Comparison:   

Several issues can cause this, most commonly the excessive accumulation of dirt on the cooling coil or a low level of refrigerant. We will need to troubleshoot the unit to determine the precise root cause.

Main Menu

BOOK AN APPT NOW!